Shipping policy

OsymaSkin – Shipping Policy

Last Updated: January 31, 2026

1. Free Worldwide Shipping

OsymaSkin is pleased to offer free worldwide shipping on all orders, with no minimum purchase required.

All shipping costs are fully covered by OsymaSkin. Customers will not be charged any shipping fees at checkout. We partner with trusted international carriers and logistics providers to ensure safe and efficient delivery of your order.

2. Estimated Delivery Times

Estimated delivery times vary depending on the destination:

  • Singapore: 3–5 business days — Free

  • Australia: 3–7 business days — Free

  • Rest of the World: 3–7 business days — Free

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to factors beyond our control, including but not limited to:

  • Customs inspections

  • Carrier delays

  • Weather conditions

  • Public holidays

  • Local regulations or logistical disruptions

OsymaSkin shall not be held liable for delays caused by such circumstances.

3. Order Processing, Cancellations & Modifications

Orders are typically processed within 1–2 business days.

Once a packing slip has been generated, the order enters the preparation phase and can no longer be cancelled, modified, or refunded, even if it has not yet been dispatched.

If you need to make changes, please contact us as soon as possible. We may be able to assist only if the order has not yet been processed. This is not guaranteed.

4. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number or tracking link.

Tracking information may take 24–72 hours to update after dispatch. OsymaSkin is not responsible for temporary tracking delays caused by the carrier.

5. Customs, Import Duties & Importer Responsibility

By placing an order with OsymaSkin, you acknowledge and agree that you are the importer of record for your shipment.

As the importer of record, you are solely responsible for:

  • Complying with all laws and regulations of the destination country

  • Payment of any customs duties, import taxes, VAT, handling fees, or other charges

  • Providing accurate information or documentation requested by customs authorities

Customs fees are determined by local authorities and are outside of OsymaSkin’s control. We are unable to estimate, reduce, or prevent these charges.

6. Customs Delays, Refused, Returned, or Abandoned Shipments

If a shipment is:

  • Delayed by customs

  • Returned to sender

  • Refused by the recipient

  • Abandoned due to unpaid customs fees or missing documentation

OsymaSkin will not be held responsible, and such orders may not be eligible for a refund or replacement.

Any additional costs incurred as a result of customs issues may be deducted from any potential refund, where applicable.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

OsymaSkin is not liable for:

  • Delivery delays

  • Lost packages

  • Returned shipments

caused by incorrect, incomplete, or outdated address details provided by the customer.

Orders shipped to an incorrect address due to customer error are not eligible for refund or replacement.

8. Lost, Missing, or Stolen Packages

Once an order has been marked as delivered by the carrier, OsymaSkin is not responsible for lost, missing, or stolen packages.

If you believe your package is lost in transit (not marked as delivered), please contact us. We will assist by initiating an investigation with the carrier, but resolution is not guaranteed and remains subject to the carrier’s policies.

9. Force Majeure

OsymaSkin shall not be liable for shipping delays or failures caused by events beyond reasonable control, including but not limited to natural disasters, strikes, pandemics, war, governmental actions, or carrier disruptions.

10. Contact & Support

For questions regarding shipping, tracking, or delivery issues, please contact our customer support team through our website or via the support email listed on our official contact page.